Rapid Rescue ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services.
By creating an account and using Rapid Rescue, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.
2. Data We Collect
We collect the following categories of information:
Dispatch ambulances to your location during emergencies.
Provide your Medical ID card to paramedics when requested.
Send notifications about your emergency request status.
Improve the Service through analytics and feedback.
Comply with legal obligations and prevent fraud.
We do not use your data for advertising or sell it to third-party marketers.
4. Data Sharing
We may share your information only in the following circumstances:
Emergency Responders: Paramedics and dispatchers receive relevant data (location, Medical ID) during an active emergency request.
Service Providers: Trusted vendors who assist in operating the platform (e.g., hosting, SMS gateways) under strict confidentiality agreements.
Legal Obligations: When required by law, regulation, court order, or government authority.
Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.
We never sell your personal data to third parties.
5. Medical Data
Medical information you provide (blood type, allergies, conditions, emergency contact) is treated with the highest level of sensitivity. This data is:
Stored with encryption at rest.
Accessible only to paramedics and dispatchers during an active emergency.
Never shared with insurance companies or third-party advertisers.
Deletable upon your request.
You may update or remove your Medical ID data at any time from your profile.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account:
Personal information is removed within 30 days.
Emergency request logs may be retained for up to 12 months for regulatory compliance.
Anonymised, aggregate data (no personally identifiable information) may be retained indefinitely for service analytics.
7. Security
We implement industry-standard security measures to protect your data, including:
Bcrypt hashing for all stored passwords — we never store plain-text passwords.
Encrypted HTTPS connections for all data in transit.
Session-based authentication with CSRF protection.
Regular security audits and dependency updates.
No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. In the event of a breach, we will notify affected users as required by law.
8. Your Rights
You have the right to:
Access — Request a copy of the personal data we hold about you.
Correction — Update inaccurate or incomplete data via your profile.
Deletion — Request deletion of your account and personal data.
Portability — Request your data in a machine-readable format.
Objection — Object to processing where we rely on legitimate interest.
Rapid Rescue is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
Email: info@rapidrescue.com
Phone: +92 xxx xxxxxxx (Mon – Fri, 9 AM – 6 PM)
Address: XYZ Corporate Office, DHA Phase 6, Karachi, Pakistan
We will respond to all legitimate requests within 30 days.